CIBIL Customer Care - Complete information

The contact information is given below:

1. CIBIL customer care number: You can call the CIBIL customer care with your suggestions, problems, questions, and complaints. You can call the CIBIL customer care number (+91)22-6140-4300. This helpline is functional on weekdays Monday to Friday from 10:00 AM to 6:00 PM.
2. CIBIL email ID for complaints: Many customers find it practical to contact CIBIL customer care services by email because emails can be sent at any time of the day. Anyone experiencing a problem is welcome to contact CIBIL customer support via email. You can send your complaints to Info@cibil.com.

How to File a CIBIL Complaint Online?

CIBIL allows you to raise a dispute if you find any inaccuracies in your credit report. To avail yourself of this facility, you need to first register yourself with CIBIL and log in on the myCIBIL portal. To start your CIBIL dispute process online, you can follow the steps given below:

Step 1: You will have to register yourself and log in on the ‘myCIBIL’ portal.

Step 2: Navigate to the ‘Credit Report’ section and select the option ‘Dispute an Item’.

Step 3: ‘Online Dispute Form’ will appear on the screen and you will be required to fill in all the details.

Step 4: Check for ‘Identification#’ option and click on the identification document that you need to correct and enter the corresponding number at the bottom of the form.

Step 5: Once you have disputed all the mistakes, click on ‘Submit’.

CIBIL Dispute Resolution Process

CIBIL’s dispute resolution process is as follows:

Step 1: After you have submitted your dispute with CIBIL, it will be labelled as ‘Under Dispute’ by CIBIL.

Step 2: Then CIBIL will discuss your issue with the bank, lenders, or any other financial institution as per requirement.

Step 3: If the lender or the bank agrees to your dispute, then CIBIL will make changes accordingly and the dispute will be removed from ‘Under Dispute’ category.

Step 4: If not resolved, you will be notified about the issue.

The total dispute resolution time is generally within 30 days.

CIBIL Customer Care Online Support

In addition to calling the CIBIL customer service line, sending an email, or sending a fax, you can also visit the official TransUnion CIBIL website to do the following tasks:

1. KYC submission: You can contact CIBIL to submit your KYC documents on the CIBIL official website if you are unable to verify online.
2. Lender/ Account Information: For any information on the lender and the account against which a loan was issued, you can get in touch with CIBIL.
3. Correct Credit Report: In case your Credit Report contains any errors, you can submit a dispute form online.
4. FAQ section: If your question isn't answered in the FAQs section, you can fill out the necessary forms on the TransUnion CIBIL website and send a letter to the CIBIL customer service. The Frequently Asked Questions (FAQ) section of CIBIL contains answers to the most common queries or questions.

CIBIL Help Portals

The following are 3 common CIBIL helpline portals that customers can use:

• CIBIL Bot: The CIBIL Bot is a chatbot service that responds to questions about CIBIL.
• CIBIL Self-Service Portal: The CIBIL Self-Service Portal assists with
  • Tracking the dispatch status of your report
  • Finding the bank or loan account number (credit report)
  • Uploading KYC documents
  • Verifying the most recent information reported against the credit report
• CIBIL Help Centre: The CIBIL Help Centre assists in classifying important inquiries.

Customer Care & Grievance Resolution at CIBIL

You can raise your concern via the CIBIL Escalation or Grievance Desk if you are dissatisfied with the response you've received from the CIBIL customer care department. The three steps for handling grievances are:

Escalation Level 1: The most important step is to fill out the 'Escalate to Level 1' form online. However, in order to escalate the issue, you must provide a valid service request (SR) number. If you do not possess an SR number or need clarification on another type of query, simply fill out the query form available on CIBIL's official website. CIBIL will respond to you within the next 15 working days.

Escalation Level 2: Your grievances can only be escalated further if you are dissatisfied with the response you got at the first escalation level. You can use the official website of CIBIL to fill out the form for the next escalation level- 'Escalate to Level 2'. In addition to the SR number, you will also require the Online Grievance ID Level 1 to complete this form. CIBIL will respond to you in the next 10 working days.

Escalation Level 3: If your request is still unresolved, you can fill out the 'Escalate to Level 3' form online at the CIBIL official website. In addition to the SR number, you will also require the Online Grievance ID Level 2 to complete this form. CIBIL will respond to you in the following 8 working days.

CIBIL Customer Care Office Address

You can write letters or visit them at the official corporate address given below:

1. You can write to the CIBIL corporate office and submit your grievances, problems, and inquiries. CIBIL also offers the option to send any feedback or suggestions you may have.
2. For a face-to-face meeting, you could even decide to go to the corporate headquarters. The office is only open from 10:00 AM to 6:00 PM during the weekdays (Monday through Friday)

Guidelines for Consumers Visiting the CIBIL Office:

There are certain documents you need to provide when you visit the CIBIL office. The list is given below:

• For Individual customers visiting the CIBIL corporate office, you need to have documents that verify your identity. You can use photocopies of your Passport, Voter ID, PAN card, and Driving License as proof.
• For Government Bodies or Public Sector Units, you will need to submit a copy of the PAN card of the Government entity or the authorized signatory. Alternatively, a copy of the Passport or driving License of the authorized signatory submitting a request for CIBIL Company Credit Report (CCR) will also be accepted.
• For Corporate Entities, both Private and Public Limited Companies, you will need the copies of PAN card of the corporate entity (attested by the CS) or of the authorized signatory submitting for the CCR. You can also submit a copy of the driver's license or the Passport of the authorized signatory.
• For Partnership Firms, you will need to submit a copy of the Trust's PAN card or the PAN of the trustee who wants the CIBIL CCR.
• For Proprietorship Firms, you need to provide a copy of the PAN card of the proprietor.
• For Registered Society, you will need a copy of the PAN card of HUF or the PAN card of Karta
• For HUF (Hindu Undivided Family) you must provide a copy of the PAN of HUF or the PAN card of Karta
• For Entities created by Statues except for the regulators, you need to submit copies of the PAN card of the entity or the authorized signatory requesting a CCR. You can also submit a copy of the authorized signatory's Passport or driver's license.
• For an Unincorporated Association or a body of individuals (AOP) like Self-Help Groups (SHGs), you will need a list of authorized signatories along with their specimen signatures. You will also need to submit a copy of the authorized signatory's PAN card.
• For Trusts you will need a copy of the PAN card of the Trust or the Trustee (submitting a request for CCR. You can also use a copy of the Trustee's Passport or driving license.

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